consumer protection

Direct Selling and the Future of Consumer Protection in the European Union

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Direct Selling and the Future of Consumer Protection in the European Union

DSE Conference Summary: A Safe Consumer is a Confident Consumer

Representatives from the European Council, the European Parliament and the European Commission as well as from relevant trade associations attended Direct Selling Europe's first semi-annual conference entitled Direct Selling and the Future of Consumer Protection in the European Union at the Solvay Library in Brussels.

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DSE Position Paper on Collective Redress

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On 16 December 2011, DSE published its position paper on Collective Redress.

Direct Selling Responsible for Low Percentage of Consumer Complaints, ECC Study Finds

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According to data released by the European Commission’s Consumer Centres’ Network (ECC-Net), distance selling is responsible for only ten percent of all complaints handled by the ECC each year and doorstep selling for even less at just over one percent. The ECC-Net handles over sixty thousand consumer complaints and attempts to assist consumers with cross-border transactions.

Additionally, from 2006-2009, distance selling accounted for less than both on the premise complaints and e-commerce complaints.

Direct Selling Europe (DSE) continues push for Full Harmonisation in Consumer Rights

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Glenn Drake, Chairman of Direct Selling Europe (DSE), today announces further efforts of the DSE to achieve a full harmonization of the Consumer Rights in the EU.

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