2019

Direct Selling Responsible for Low Percentage of Consumer Complaints, ECC Study Finds

According to data released by the European Commission’s Consumer Centres’ Network (ECC-Net), distance selling is responsible for only ten percent of all complaints handled by the ECC each year and doorstep selling for even less at just over one percent. The ECC-Net handles over sixty thousand consumer complaints and attempts to assist consumers with cross-border transactions.

Additionally, from 2006-2009, distance selling accounted for less than both on the premise complaints and e-commerce complaints.